Frequently Asked Questions
Do you offer free shipping?
Do you ship internationally?
PDF patterns are available for purchase worldwide.
Through shop.emeralderin.com we offer shipping to Canada, USA, and Switzerland.
Through Etsy we currently ship to: Canada, USA, Australia, Austria, Belgium, Denmark, France, Finland, Germany, Hungary, Iceland, Ireland, Italy, Luxembourg, Malta, New Zealand, Norway, Portugal, Spain, Sweden, Switzerland, The Netherlands and The United Kingdom.
Will there be duties or customs fees on my order?
USA & Canada: There will be no duties or customs fees on your order
International: Depending on the country there may be additional duties or customs fees. We are not responsible for extra charges of duties or taxes on your delivery.
Do you offer tracking?
Yes, all shipping includes tracking, a tracking number will be included with your shipping confirmation email.
How soon can I expect my order?
*Due to high volumes during our Black Friday sale processing times may be slower than usual. We are working as fast as we can to get your order out!
Canada: Order processing between 0-3 days. Delivery estimate: Local: 2 days, Regional: 5 days, National: 8 days. Shipped with Canada Post Expedited Parcel.
USA: Orders are shipped out on Tuesdays. Delivery estimate between 3-5 days. Shipped with USPS First Class or USPS Priority Mail.
International: Order processing between 0-3 days. Estimated 6-10 business day delivery with Canada Post Tracked packet international.
*No delivery guarantees. Please anticipate delays due to the pandemic*
My package did not arrive, what should I do?
Please check your tracking first. Sometimes packages get lost in the mail. If your item has been marked delivered but you did not get it, please reach out within 60 days to firstname.lastname@example.org and we will send a replacement.
Can I combine multiple orders to save on shipping?
If your order has not yet shipped, please contact us at email@example.com to combine your orders. Please include your Order Number.
Can I modify or add to my outstanding order?
If your order has not yet shipped, please contact us at firstname.lastname@example.org to change your order. Please include your Order Number.
EXCHANGES, RETURNS AND CANCELLATIONS
Do you offer returns or exchanges?
No, all sales are final. Please take care when ordering and ensure you have read the listing and listing options.
Can I cancel my order?
If your order has not yet shipped it can be cancelled. Once items are sent out, they can no longer be cancelled. You will receive a tracked shipping notification by email. Depending on the time of week order processing can take between 0-6 days.
My order is missing items or damaged.
If any items in your order have been missed or damaged, please reach out within 60 days of delivery to email@example.com and we will send a replacement.
PATTERNS & DIGITAL DOWNLOADS
How do I download my pattern?
If you purchased through Etsy: https://help.etsy.com/hc/en-us/articles/115013328108-Downloading-a-Digital-Item?segment=shopping
If you purchased through Shopify: Contact us at firstname.lastname@example.org
I'd like to teach a sewing class with your pattern, can I do that?
We have discounted class rates for teachers. Please contact us at email@example.com for more details.
SIZING & SIZE RANGES
How do I find my bra size?
I recommend taking your measurements and using my sizing guide to find your size (https://shop.emeralderin.com/pages/bra-sizing-guide). Different companies use different sizing methods, so you may be a different size in my patterns than you are in other patterns.
What sizing system do you use for your patterns?
Where are you located?
Do you have a physical storefront for in-person shopping?
No. All sales are online. Local pickup is available, orders must be completed through shop.emeralderin.com (not Etsy), select local pick-up at checkout.
Do you make custom bras, swimsuits, or patterns?
Do you make commercial patterns for brands or do sample sewing?
Do you offer in-person or online sewing classes?
Where do you source your fabrics & findings?
Do you offer wholesale or quantity discounts?
Do you use sustainable packaging?
Yes! Find out more information here: https://shop.emeralderin.com/pages/eco-packaging