Bra Making Supply Shop

Bra Making Supply Shop

Frequently Asked Questions

SHIPPING

Do you offer free shipping?

We offer free shipping on shop.emeralderin.com on orders:

Canada: Orders over $200 CAD

USA: Orders over $150 USD

We do not offer free shipping options in our Etsy shop.

Do you ship internationally?

PDF patterns are available for purchase worldwide.

Through shop.emeralderin.com we offer shipping to Canada, USA, and Switzerland.

Through Etsy we currently ship to: Canada, USA, Australia, Austria, Belgium, Denmark, France, Finland, Germany, Hungary, Iceland, Ireland, Italy, Luxembourg, Malta, New Zealand, Norway, Portugal, Spain, Sweden, Switzerland, The Netherlands and The United Kingdom.

Will there be duties or customs fees on my order?

USA & Canada: There will be no duties or customs fees on your order

International: Depending on the country there may be additional duties or customs fees. We are not responsible for extra charges of duties or taxes on your delivery.

Do you offer tracking?

Yes, all shipping includes tracking, a tracking number will be included with your shipping confirmation email.

How soon can I expect my order?

*Due to high volumes during our Black Friday sale processing times may be slower than usual. We are working as fast as we can to get your order out!

Canada: Order processing between 0-3 days. Delivery estimate: Local: 2 days, Regional: 5 days, National: 8 days. Shipped with Canada Post Expedited Parcel.

USA: Orders are shipped out on Tuesdays. Delivery estimate between 3-5 days. Shipped with USPS First Class or USPS Priority Mail.

International: Order processing between 0-3 days. Estimated 6-10 business day delivery with Canada Post Tracked packet international.

*No delivery guarantees. Please anticipate delays due to the pandemic*

My package did not arrive, what should I do?

Please check your tracking first. Sometimes packages get lost in the mail. If your item has been marked delivered but you did not get it, please reach out within 60 days to emeralderinsews@gmail.com and we will send a replacement.

ORDER CHANGES

Can I combine multiple orders to save on shipping?

If your order has not yet shipped, please contact us at emeralderinsews@gmail.com to combine your orders. Please include your Order Number.

Can I modify or add to my outstanding order?

If your order has not yet shipped, please contact us at emeralderinsews@gmail.com to change your order. Please include your Order Number.

EXCHANGES, RETURNS AND CANCELLATIONS

Do you offer returns or exchanges?

No, all sales are final. Please take care when ordering and ensure you have read the listing and listing options.

Can I cancel my order?

If your order has not yet shipped it can be cancelled. Once items are sent out, they can no longer be cancelled. You will receive a tracked shipping notification by email. Depending on the time of week order processing can take between 0-6 days.

My order is missing items or damaged.

If any items in your order have been missed or damaged, please reach out within 60 days of delivery to emeralderinsews@gmail.com and we will send a replacement.

PATTERNS & DIGITAL DOWNLOADS

How do I download my pattern?
I'd like to teach a sewing class with your pattern, can I do that?

We have discounted class rates for teachers. Please contact us at emeralderinsews@gmail.com for more details.

SIZING & SIZE RANGES

How do I find my bra size?

I recommend taking your measurements and using my sizing guide to find your size (https://shop.emeralderin.com/pages/bra-sizing-guide). Different companies use different sizing methods, so you may be a different size in my patterns than you are in other patterns.

What sizing system do you use for your patterns?
UK sizing, but we always recommend you check your measurements with our sizing guide to ensure the best fit.

ABOUT

Where are you located?
Trenton, Ontario, Canada
Do you have a physical storefront for in-person shopping?

No. All sales are online. Local pickup is available, orders must be completed through shop.emeralderin.com (not Etsy), select local pick-up at checkout.

Do you make custom bras, swimsuits, or patterns?
No.
Do you make commercial patterns for brands or do sample sewing?
No.
Do you offer in-person or online sewing classes?

Not at this time, but you can check out my Bra-A-Week challenge tutorials on Instagram. I also have a few tutorials on YouTube.

Where do you source your fabrics & findings?
From all over the world, I always make a conscious choice to source my fabrics & findings from the highest quality manufacturers, with the most ethical practices and materials.
Do you offer wholesale or quantity discounts?
No.
I'm new to bra making / swimwear sewing, where do I start?

You can check out my blog, I have tons of tutorials and inspiration. I also have a YouTube channel with lots of resources, and an instagram full of sewing goodness!

PACKAGING

Do you use sustainable packaging?

Yes! Find out more information here: https://shop.emeralderin.com/pages/eco-packaging